Nest, the smart home thermometer owned by Google, has been struck with a series of bugs, which ave left disgruntled owners in cold homes. These things have a knack of being wonderfully timed, and sods law would dictate that it would happen not only in the winter time, but also when the weather has taken a severe dip.
The bug, which effectively deactivated the device has left users in uproar, venting their fury through social channels as well as on the official Nest community boards.
The issue pertains to the devices battery, with many users reporting that the device was “dead with blinking red light (dead battery)” (SVERN user on the community boards) and “Our Nests are just drained, completely, and non-responsive.” according to another Nest owner.
Timing wise, it could scarcely be worse. As the mercury plummets, this time of year should act as the perfect advertisement for a smart thermometer which can regulate the temperature in your home and ensure its at a pleasant ambient temperature when you get home.
If you’re a Nest owner and are effected by this, the best advice is currently to do a hard manual reset. Nest claim that this issue is resolved for 99.5% of users, but there is still an ongoing concern. We advise that if you Nest has suddenly stopped working, that you should have a read through this nine-step guide, which did help us resolve one issue earlier today.
Nest are officially “aware that some of our customers have been reporting issues with their Nest’s battery getting low. We’re currently looking into the issue, and we’ll let you know when we have more information.”According to V3, such issues are not new, with a similar issue occurring last summer when a switch to British Summer Time in April caused the smart thermostat to fail.
Internet of Things (IoT) devices are still painfully reliant on top-class software updates as well as a working internet connection, and when either goes awry, then problems quickly occur. The market is rushing to add more smart home devices, but there is no standard around IoT devices. Whilst, this would be presumed to affect the lower end of the market more, this sort of buggy experience is a reminder that all internet of things manufacturers are still being affected, especially as most products are barely more than prototypes.
This is all amplified by the inter-connectivity between these devices, meaning they all end up forming one big network, and in such cases the weakest link can send the dominos tumbling.